SMS opt-in flow (verbal, during a phone call)

Callers opt in verbally during an inbound phone call to the store at (724) 983-1088 (answered by the store's automated phone assistant at (833) 677-1190 when staff can't pick up). Nobody is texted without asking for it during that call.

1. The caller asks for something we can text: the online-ordering links, or a confirmation of a catering order they just placed.
2. The assistant asks: "Is it OK if I text you the ordering links at the number you're calling from?" or "Can I text you a confirmation of your order?"
3. Only if the caller says yes, one text is sent to that number (or a number the caller gives). If they say no, nothing is sent; texting is never required to place an order.
4. The consent (time, number, what was requested) is logged with the call record, and the text itself names the store and says "Reply STOP to opt out." HELP returns the store's contact info.

Example of the text sent after a "yes"

Subway Hermitage Towne Plaza: order ahead here - Subway app or order online: https://order.subway.com/en-us/restaurant/6722-0/menu/ | DoorDash: https://www.doordash.com/store/subway-hermitage-406101/12687963/. Reply STOP to opt out.

Message frequency varies (usually one or two texts per call or order). Msg & data rates may apply. Reply STOP to opt out, HELP for help. See the SMS terms and privacy policy: mobile numbers and SMS opt-in data are never shared with or sold to third parties or affiliates for marketing.

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